Privacy Policy

Who we are

This Privacy Policy applies to the Janah app and the janah.sa website. Both are developed and operated by flyjanah Agency For Travel and tourism (commercial registration 7054765180), referred to in this policy as "we" or "Janah".

This policy explains what personal information we collect, why we collect it, how we use and share it, and the choices and rights you have.

Information we collect

To search and book flights, we collect information such as your name, contact details (email and phone number), date of birth, gender, and, where required by the airline or destination country, travel document details such as passport number, issuing country, and expiry date.

We also collect basic technical information such as your device and browser type to keep the service working correctly.

How we use your information

We use your information to search for and book flights on your behalf, communicate booking confirmations and updates, provide customer support, issue tax invoices as required by Saudi e-invoicing (ZATCA) regulations, and improve the reliability and security of our service.

Payment information

Payment details, such as card or digital wallet information, are collected and processed directly by our licensed payment partners. Janah does not store your full card number.

Sharing your information

We share the information necessary to complete your booking with the operating airline and our flight-search and booking partners, and share payment details with our payment processors solely to process payment. We do not sell your personal information to third parties.

Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember your search preferences, and understand how the service is used, so we can improve it.

Data retention

We retain booking and passenger information for as long as needed to provide the service and to meet legal, tax, and accounting record-keeping requirements under Saudi law.

Your rights

You may request access to, correction of, or deletion of your personal information, subject to our legal obligation to retain certain booking and invoicing records. To make a request, contact [email protected].

Security

We use reasonable technical and organizational measures to protect your information, though no method of transmission or storage is completely secure.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page.

Contact us

For privacy questions or requests, contact flyjanah Agency For Travel and tourism at [email protected] or ⁦+966 51 132 9525⁩.