Terms & Conditions

Acceptance of these terms

By using Janah's website or app to search, compare, or book flights, you agree to these Terms & Conditions. If you do not agree, please do not use the service.

About Janah

Janah ("we", "us", "our") is a flight booking service operated under Commercial Registration number 7054765180 in the Kingdom of Saudi Arabia. Janah helps you search, compare, and book flights from airlines made available through our flight-search partners; we are not the operating airline.

Bookings and passenger information

When you book a flight, you must provide accurate passenger details exactly as they appear on the travel document that will be used, including full name in Latin script, date of birth, and passport or identity document information where required by the airline or destination country.

Incorrect or incomplete information may result in denied boarding, additional fees charged by the airline, or booking cancellation, and Janah is not responsible for losses caused by inaccurate information you provided.

Prices and fees

Prices shown in search results include the applicable airfare, taxes and airline fees; a Janah service fee is added at checkout. Prices are confirmed only at the time of successful payment and may change before then if the underlying airline fare changes or the offer expires.

Where a payment method carries additional charges (for example, certain installment/buy-now-pay-later providers), this is shown separately before you confirm payment.

Payment

Payments are processed through our licensed payment partners, including card and digital wallet payments and, where available, installment options such as Tabby and Tamara. Janah does not store your full card details; payment data is handled directly by our payment processors.

Changes, cancellations, and refunds

Whether a booking can be changed or cancelled, and any fee for doing so, depends on the fare conditions of the specific ticket you purchased, which are shown before you pay. See our Refund Policy for details on how refunds are handled.

Our role and liability

Janah acts as an intermediary that facilitates your booking with the operating airline. The airline is responsible for operating the flight, including schedule changes, delays, cancellations, and the carriage of passengers and baggage, and its own conditions of carriage apply.

To the extent permitted by law, Janah's liability is limited to the service fee we charged for the booking in question.

Acceptable use

You agree not to use the service for any unlawful purpose, to attempt to book with false or fraudulent information, or to interfere with the normal operation of the website or app.

Changes to these terms

We may update these Terms & Conditions from time to time. The version in effect at the time of your booking applies to that booking.

Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia.

Contact us

For questions about these terms, contact us at [email protected] or ⁦+966 51 132 9525⁩.